ADRENALIN POLICIES

IMPORTANT INFORMATION

General

  • Adrenalin Jump socks MUST be worn at all times. These can be purchased from reception for £2.50 and once you’ve bought them, they are yours to keep and wear again next time! Please make sure you turn your socks inside out on the inflatables.
  • Arrive Early: You MUST arrive 30 minutes before the session in order to get signed in and to have time to view the compulsory safety video, which must be viewed on each visit to the Park. If you arrive late you may lose time in the park. If you miss the compulsory safety briefing you will not be allowed to enter the park.
  • 5-11-year-olds must have an adult present in the park but they can relax in our café if they wish.
  • 12 years+ can bounce alone as long as their signed waiver is still valid and in date.
  • Booking is strongly recommended to avoid disappointment. It can get very busy especially during school holidays and weekends.
  • All participants must have a signed waiver and will not be allowed into the park without one.
  • Military discount available for serving members of the armed forces and their families during standard 1 hour Adrenalin sessions. Valid Military ID or proof of service must be shown at the reception. Use code: AF (case sensitive) for 10% off when booking online.
  • NHS discount is available on standard 1 hour Adrenalin sessions. Valid NHS ID or Blue Light Card must be shown at the reception. Use code: NHS (case sensitive) for 10% off when booking online.
  • Military and NHS discounts cannot be used on any Mini Adrenalin, Extreme Friday Nights, Saturday Night Disco, Afterschool Adrenalin or Adrenalin Youth Club sessions, as these sessions are already at a reduced rate.

 

Mini Adrenalin

  • Parents/Guardians must accompany Mini Adrenalin seekers on the trampolines. A maximum ratio of 2 toddlers to every 1 parent/guardian.

 

Disco sessions

  • Age 5+

 

Wednesday Youth Club

  • Wednesday Youth Club excludes the use of Soft Play. This area can be booked separately for any of our guests who are under the age of 5

 

Adrenalin Family Experience

  • Ages: All 4 participants must be over 5 years old. Normal adult to child ratios apply.

 

Adrenalin Soft Play

  • Those who bring any child/ren to Adrenalin’s Soft Play sessions are solely responsible for the control, care and safety of those children. Adrenalin accepts no such responsibility. Children using soft play must be accompanied at all times.
  • Those who bring any child/ren to Adrenalin’s soft play are under no circumstances allowed to leave the premises without taking the child/ren with them.
  • Please note that adult to child ratios apply. 1 adult can supervise up to 4 under 5-year-olds.
  • Adrenalin reserves the right to refuse entry, or to ask participants to leave should we feel that the health, safety and welfare of other participants is at risk.
  • Park rules for Adrenalin Soft Play must be adhered to at all times, with no exceptions. Failure in adhering to the Adrenalin Soft Play rules could result in you being asked to leave as in the point above.
  • Any accidents or injuries must be reported to an Adrenalin marshal.
  • Sessions are restricted to one hour per payment. An additional consecutive hour can be purchased from reception.
  • Shoes must be removed and socks must be worn at all times, bare feet are not allowed.
  • Comfortable clothing should be worn.
  • Any jewellery must be removed before play commences.
  • Adrenalin’s Soft Play sessions are designed for children 5 and under ONLY.

 

Waiver

A waiver must be completed if you wish to use the park activities. In order to save time when you arrive, you may fill out and sign your liability waiver in advance. Please note that you must be at least 18 years old in order to sign a liability waiver. If you are not 18 years old, please ask your parent or legal guardian to complete this process.

CANCELLATIONS AND REFUNDS

CANCELLATIONS

The Customer shall be entitled to cancel a booking subject to the Company receiving such request for cancellation at least fourteen (14) days prior to the date and time stated within the Booking Confirmation. The Company will allow the Customer to re-schedule a cancelled booking, provided the notice period within this clause has been given, however, should a booking be cancelled within fourteen (14) days of a confirmed booking then no refund or alternate booking date shall be given. For the avoidance of doubt, should the Company at its discretion and in exceptional circumstances choose to allow a Customer to re-schedule without charge despite the required notice of this clause having not been provided by the Customer, then any subsequent cancellation by the Customer in respect of the new booking date shall result in no refund or alternate booking date being provided, regardless of the amount of notice provided for such subsequent cancellation.

The Company shall be entitled to cancel a booking at any time. In the event the Company decides to cancel the Customer‘s booking, it shall use its reasonable endeavours to notify the Customer as soon as possible and the Customer shall be entitled to a full refund limited to the sums paid in relation to the booking being cancelled, and no other compensation shall be payable.

Please note that due to current world events, bookings that after the 19/03/20 will not be eligible for a refund. All bookings made on or after this date will only be able to be rescheduled, should the worldwide situation change. This is a temporary measure put in Place and will be reviewed and amended in due course.

 

REFUNDS AND AMENDMENTS

Any refund due in accordance with these Booking Terms and Conditions can only be made to the same debit or credit card used to make the booking, if the card has subsequently expired, by bank transfer.

PARTY BOOKINGS

Party bookings are to be paid in full at the time of booking. The Company will refund any cancelled parties, or consider date amendments, provided that fourteen (14) days’ notice is given prior to the party date within the Booking Confirmation, should a party be cancelled within fourteen (14) days of a confirmed party booking then no refund shall be given. The Company may, subject to availability and at their sole discretion, offer an alternate booking date.

Please note that due to current world events, bookings that are made after the 19/03/20 will not be eligible for a refund. All bookings made on or past this date will only be able to be rescheduled for a later date, should the worldwide situation change. This is a temporary measure put in Place and will be reviewed and amended in due course.

A party area shall be reserved for a thirty (30) minute slot after the chosen hour of activity time. The room must be vacated promptly after this time to set up for the next party. We ask the parent or guardian of the party child stay on site at all times and are responsible for the behaviour of all children. Any behaviour deemed by the Company to be unacceptable will be explained to the parent/guardian and may necessitate the party to end prematurely. Should any member of the party group have any dietary requirements, the Company shall endeavour to cater to these needs and request the Customer to advise of such requests no later than 7 days prior to the party date. Additional guests can be added to a booking provided notice is given seven (7) days prior to the date of the party. Additional guests are subject to availability at the time of the request and may mean the Company cannot action your request.

Birthday cake, candles and eating cutlery will not be supplied as part of the package, however the Company will supply a knife to cut any cake supplied by the Customer. Any decorations the Customer wishes to supply for the party is subject to the approval of the Company duty manager at the time. The Company shall not under any circumstance allow decorations to be stuck to the walls.

The Customer‘s party is required to arrive at the Trampoline Park at the scheduled start time of the party. Upon arrival the Customer must check in with a party host who will then explain the process of the booking. Right of admission can be refused at any time if the duty manager sees fit.

Should the Customer arrive late, they shall not automatically be granted the full hour on the trampolines or Activity and shall be subject to availability and at the duty manager’s discretion.

TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Adrenalin Leisure’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘Adrenalin’ or ‘Adrenalin Leisure’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: individual name, business name, email address, postal address and contact telephone numbers.
  • Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by the laws of Great Britain.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern

PRIVACY POLICY

Adrenalin takes your privacy seriously. If you have any concerns after reading this policy, please get in contact

The terms ‘Adrenalin’ or ‘Adrenalin Leisure’ or ‘us’ or ‘we’ or ‘our’ or ‘company’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

Collection

Your information is collected when you browse our website, use our contact form, interact with us via social media and enter promotions or competitions.

Additional information about you will be required upon booking a visit to the park.

What we collect

We will only collect the data you send us, with the exception of cookies, which only hold browsing and not personal data. Your name, email address and phone number are requested in the contact form. For some purposes, we may request birth date, gender and location. We may combine information about you from the website and social media.

Adrenalin stores all emails and social media messages sent to us and sent from us including some tracking data such as IP address. We will also store any booking information supplied.

What we do with it

Information supplied to us will be used for the following general purposes: correspondence, booking our services, improving our services, conducting research.

We will not share your information with a third party unless we have your written consent.

How do we store it

All information and data we hold on you is stored in accordance with the Data Protection Act (1998) and can be available to you via a request within the guidelines of the Freedom Of Information Act (2000).

COOKIE POLICY

We may set and access cookies on your computer, we may also set and access device identifiers, such as IP address, browser information (user agent).